Use Cases

Journey for Customer Success

Journey for Customer Success

Treat customers like VIPs from onboarding to QBRs through renewal

Treat customers like VIPs from onboarding to QBRs through renewal

Treat customers like VIPs from onboarding to QBRs through renewal

Treat customers like VIPs from onboarding to QBRs through renewal

Learn why Journey is trusted by hundreds of Customer Success teams

Quick to Build

Quick to Build

Customize for every customer in minutes

Customize for every customer in minutes

Access Controls

Access Controls

Control distribution with email verification, password protect, whitelists, blacklists, and expiration

Control distribution with email verification, password protect, whitelists, blacklists, and expiration

Detailed Analytics

Detailed Analytics

Leverage robust insights to track which customers are engaged (or not..) with email and slack notifications

Leverage robust insights to track which customers are engaged (or not..) with email and slack notifications

Real Time Updates

Real Time Updates

Update in real-time with more personalized content after each QBR

Update in real-time with more personalized content after each QBR

Commenting

Commenting

Chat with your customers right from Journey

Chat with your customers right from Journey

Templates

Templates

Template Gallery full of best Journey practices

Template Gallery full of best Journey practices

Example Customer Success Journeys

Example Customer Success Journeys

Sign up for Journey

Sign up for Journey

Journey helps hundreds of businesses each week connected to their customers and maximize renewals by sending better, more personalized and more engaging stories.

Frequent Questions from Customer Success Teams

How do the best Success teams use Journey?

01

Instead of sending long emails with links and attachments, Customer Success will create and send a Journey which contains all relevant content once they receive the hand off from sales. This one link becomes the central hub for all content being shared throughout the lifecycle of a customer from onboarding, training, planning, QBRs, and renewals. You can start from one of our templates or create from scratch - either way, you can duplicate these to easily create Journeys for new customers in a few clicks.

Why is Journey better than email and attachments?

02

What should I put into my Journey?

03

What type of insights will I receive from Journey?

04

Who can access my Journey?

05

Can I record videos in Journey?

06

Can I create mutual action plans in Journey?

07

Bring your champions on your Journey

Bring your champions on your Journey

Bring your champions on your Journey